A customer messaged you last night.
You didn't see it until morning.
By then, they'd already bought from someone else. 85% of customers who don't get a reply won't try again. Chatie puts every channel into one inbox and lets AI reply instantly — using the knowledge you teach it.
Your day right now
8 channels. 6 tabs. The same answer copy-pasted for the 47th time.
LINE OA, Meta Business Suite, Instagram, Email, Shopline — 40 minutes just to clear the queue, and 6 of those were the exact same question. Then you find last night's message: a customer waited 4 hours, gave up, and left a one-star review. You're not careless. You just can't cover 8 channels alone.
How Chatie works
Three things. You can finish today.
Connect your channels
LINE, Messenger, Instagram, WhatsApp, Email — each takes under two minutes to set up. Once connected, every message lands on one screen. No more switching tabs.
Teach your AI agent
Return policy, shipping details, FAQ — drop in all those answers you've been copy-pasting. Your AI learns your actual business, not generic scripts.
Let it run
"Where's my order?" — AI replies in 3 seconds with a tracking number. Can't handle it? Hands off to your team automatically. The customer never notices the switch. And you finally get to sleep past 2 AM.
Integrations
It doesn't just reply.
It gets things done.
"Has my order shipped?" — AI checks your Shopify order history and replies with a tracking number in 3 seconds. Need to reschedule? It checks your Google Calendar and books a new slot. All in the same conversation. The customer barely has to wait.
Your own systems work too. Connect any internal API, database, or custom tool via the open MCP protocol.
Look up orders, check shipping status, process returns — your AI handles the most common customer questions without anyone lifting a finger.
Customers book appointments or reschedule directly in the chat. The AI checks your real-time availability and confirms the slot instantly.
Connect any internal API, database, or custom tool via the open MCP standard. If your team built it, your AI can use it.
Intelligent Handoff
“What if the AI says something wrong?”
That's everyone's first question. So here's how it works: every AI response carries a confidence score. Not confident enough? It doesn't guess — it hands the conversation to your team, with the full chat history and the reason for the handoff. Your customer never has to explain things twice.
And you get three levels of control: the whole system, a single channel, or a single conversation. Turn AI on or off wherever you want. You always have the final say.
of AI control — global, per-channel, and per-conversation. Turn AI on or off wherever you need.
handoff delay. When your agent comes online, pending conversations are routed instantly by workload.
passed to the human agent. Every message, every tool call, every AI decision — visible in one thread.
AI Playground
Test before you deploy. Always.
Draft a new system prompt or skill, test it in the Playground with real scenarios, check what knowledge articles and tools the AI used in its response, and only publish when you're confident. If something goes wrong after publishing? Roll back to any previous version in one click.
Build evaluation test suites to continuously verify your AI's quality. Because "it works on my machine" is not a customer service strategy.
Channels
Every channel. One conversation.
Tonight, someone will message you on LINE again.
Are you going to make them wait until tomorrow? Connect your first channel. It takes 5 minutes.
Free plan available. No credit card required.