Privacy Policy

1. Information We Collect

We collect information you provide directly: account details (name, email), organization information, and customer conversation data processed through the platform.

2. How We Use Information

We use your information to provide and improve the Service, process AI auto-replies, and communicate with you about your account.

3. Data Storage and Security

Your data is stored securely using encryption at rest and in transit. We implement industry-standard security measures to protect your information.

4. AI and Data Processing

Customer messages may be processed by AI providers (OpenAI, Anthropic) for auto-reply functionality. This processing is controlled by your AI configuration settings.

5. Third-Party Services

We integrate with messaging platforms (LINE, Meta, etc.) and AI providers. Each has their own privacy policies. MCP server connections are configured and controlled by you.

6. Data Retention

We retain your data for as long as your account is active. You may request deletion of your data at any time by contacting support.

7. Your Rights

You have the right to access, correct, or delete your personal data. You can export your data or close your account at any time.

8. Contact

If you have questions about this policy, please contact us through the platform.