Your customers are talking.
On 8 different channels.
LINE. Messenger. Instagram. WhatsApp. Email. Web Chat. Shopify. Shopline. Every message lands in one inbox. An AI agent handles the rest — trained on your knowledge, equipped with your tools, and smart enough to know when to call a human.
The problem
You're switching between 6 tabs, missing messages at 2 AM, and copy-pasting the same answer for the 47th time this week.
Meanwhile, your customer just waited 4 hours for a reply and bought from someone else. It's not a people problem. It's a systems problem.
How Chatie works
One inbox. One AI agent. Every channel covered.
Connect your channels
Link LINE, Messenger, Instagram, WhatsApp, Email, or embed our web chat widget. Every message flows into a single inbox your team already knows how to use.
Teach your AI agent
Upload your knowledge base. Define skills like "handle returns" or "check orders." Your AI agent learns your business — not generic scripts.
Let it run
AI handles routine questions instantly. When it's unsure, it hands off to your team with full context. No customer notices the switch.
AI Skills
Not a chatbot.
A trained specialist.
Most platforms give you a chatbot that reads a script. Chatie gives you an AI agent that learns skills — return processing, appointment booking, order tracking — each with its own instructions and the exact tools it needs.
Draft a new skill, test it in the Playground, publish it when ready, and roll back in one click if anything goes wrong. Version control for your AI.
Tools & Actions
Your AI doesn't just talk.
It takes action.
A customer asks "where's my order?" — the AI looks it up in Shopify and replies with a tracking number. Someone wants to reschedule? It checks Google Calendar and books a new slot. All in the same conversation, in seconds.
Built-in integrations for Shopify, Shopline, and Google Calendar. Need something custom? Connect any tool via the open MCP protocol — your internal APIs, your databases, your way.
Intelligent Handoff
"But what if the AI says something wrong?"
It won't pretend to know. Every response carries a confidence score. When it drops below your threshold, the conversation is handed to a human agent — with full context, message history, and the reason for the handoff. Your customer never has to repeat themselves.
of AI control — global, per-channel, and per-conversation. Turn AI on or off wherever you need.
handoff delay. When your agent comes online, pending conversations are routed instantly by workload.
passed to the human agent. Every message, every tool call, every AI decision — visible in one thread.
AI Playground
Test before you deploy. Always.
Draft a new system prompt or skill, test it in the Playground with real scenarios, check what knowledge articles and tools the AI used in its response, and only publish when you're confident. If something goes wrong after publishing? Roll back to any previous version in one click.
Build evaluation test suites to continuously verify your AI's quality. Because "it works on my machine" is not a customer service strategy.
Channels
Every channel. One conversation.
Your AI, your choice
OpenAI or Anthropic. You pick.
Bring your own API key. Switch models anytime. GPT-4o today, Claude tomorrow. Your prompts, skills, and knowledge base work with both — no rewriting, no migration.
Your next customer is already waiting.
Connect your first channel and let your AI agent handle the conversation. You can always step in — it's built that way.
Free plan available. No credit card required.