We watched a shop lose a customer. Over one unanswered message.
So we built something about it.
A shop owner selling handmade soap. LINE official account, Facebook page, Instagram, email — messages coming in from four places at once. During the day she's packing and shipping. At night she replies to messages. Before bed, one more check to make sure nothing slipped through.
One night at 11 PM, a customer asked on LINE: "I'm allergic to this ingredient — do you have a fragrance-free option?" By the time she replied the next morning, the conversation had one more line: "Never mind, I found one somewhere else."
The product wasn't worse. The service wasn't bad. She just couldn't watch four apps 24 hours a day. Nobody can.
We thought — what if there was one inbox that pulled in every channel? And what if an AI agent sat inside it, one that had read your return policy, knew your product ingredients, and could reply the way you would?
Not a dumb chatbot with option A and option B. A real AI agent that can look up orders in Shopify, check availability in Google Calendar, and hand off to a human when things get complicated — with the full conversation history, so the customer never repeats themselves.
That's Chatie.
What we believe
AI is here so you can sleep better, not so you can be replaced.
The 2 AM customer question? AI handles it. The 9 AM conversation that actually needs you? You're rested and ready. That's the deal.
A 5-person team deserves enterprise-grade tools.
Zendesk charges $50 per agent per month. Your profit on a single order might be $2. We built Chatie so you can actually afford it.
Your AI, your rules.
You choose the LLM provider. You define what the AI can and can't do. You test it in the Playground before it talks to a single customer. Something goes wrong? Roll it back in one click.
Channels multiply. Inboxes shouldn't.
LINE, Messenger, Instagram, WhatsApp, Email, Web Chat — your customers are everywhere. Your team shouldn't have to be. One inbox. One thread. No matter where the conversation started.
By now, you're probably thinking about how many messages you've missed.
Connect your first channel today. Let AI handle the ones you can't get to in time.
No credit card required.